Privacy Policy
How we collect, use, and protect your information
Last Updated: December 2024
Introduction
Raven Heart LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us regarding the sale or purchase of real estate.
By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
Information We Collect
We may collect the following types of information:
Information You Provide Directly:
- Contact information (name, phone number, email address, mailing address)
- Property information (address, property type, condition, bedrooms, bathrooms, square footage, desired timeline)
- Financial information relevant to the transaction (mortgage status, asking price expectations)
- For buyers: housing preferences, budget range, desired locations, property requirements
- Any other information you choose to provide in forms, emails, phone calls, or text messages
Information Collected Automatically:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent on site, referring website)
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide requested services
- To evaluate properties for potential purchase
- To prepare and present cash offers for your property
- To facilitate real estate transactions
- For buyers: to identify properties matching your criteria and connect you with suitable opportunities
- To communicate with you about your property or transaction via phone, email, or text message
- To send transactional messages, appointment reminders, and order confirmations
- To send marketing and promotional messages (with your consent)
- To improve our website and services
- To comply with legal obligations
SMS/Text Messaging
By providing your phone number and checking the consent box on our forms, you agree to receive text messages from Raven Heart LLC at the phone number +1 409-291-5861.
Important: We do not sell, rent, or share your phone number or SMS opt-in consent with third parties for their marketing purposes. Your SMS consent information will not be shared with any third parties except as necessary to deliver our services to you.
Types of messages you may receive:
- Transactional messages related to your property inquiry or transaction
- Appointment reminders and confirmations
- Updates on your offer or transaction status
- Marketing messages about our services (if you opted in)
Message frequency: Message frequency varies based on your inquiry and transaction status.
Message and data rates: Message and data rates may apply depending on your mobile carrier and plan.
Opt-out: You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive SMS messages from us unless you re-subscribe.
Help: For assistance, reply HELP to any message or contact us at [email protected].
Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with trusted third-party vendors who assist us in operating our business (title companies, closing attorneys, inspectors, contractors), subject to confidentiality agreements.
- For Buyers: With your consent, we may share your housing preferences and contact information with our network of real estate professionals, property owners, or listing services to help identify properties matching your criteria.
- Legal Requirements: We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We Never Sell Your Contact Information: Your phone number, email address, and other contact details are never sold, rented, or traded to third-party marketers, telemarketers, or data brokers.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we will securely delete or anonymize it.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to certain exceptions.
- Opt-Out: You may opt out of receiving marketing communications at any time.
To exercise any of these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings, though disabling cookies may affect certain website features.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after any changes constitutes acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Raven Heart LLC
10015 Lake Creek Pkwy Apt 1013
Austin, TX 78729
Phone: +1 409-291-5861
Email: [email protected]
State-Specific Disclosures
California Residents: Under the California Consumer Privacy Act (CCPA), California residents have additional rights regarding their personal information, including the right to know what information is collected, the right to delete, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information.
Other States: Residents of states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, and others) may have similar rights. Please contact us to exercise your rights under applicable state laws.